We provide industry-leading crew with the expertise to manage short and long-haul flights.


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Registration number: 2009/023979/07

CAA Accreditation CAA/0103



Behind every successful flight is a team of professional, dedicated and cool-headed cabin and ground crew who keep the proverbial wheels turning. More than just ticket checkers and providers of in-flight meals, they are often required to play the role of organiser, mediator, comforter, security, and more. Their job not only ensures the traveller a pleasant experience, but a safe one too.


Cabin Crew and Ground Handling Team


At Alt. Academy’s Cabin Crew and Ground Handling faculty, we offer a range of specially developed courses designed to produce industry-leading crew with the expertise and inter-personal skills to manage extreme situations on both short and long-haul flights. Our courses range from Cabin Crew Member-Flight Attendant Licensing to Security Awareness, and from Aviation Medicine to Airport Customer Service and Safety Officers.


We believe in the potential of our continent, which is why we embrace our ongoing mission to elevate the aviation industry into one that is respected wherever we touch down. And why our training exceeds regulatory requirements. This is made possible by our fully operational, on-site aircraft cabin that allows for regular, real-world training. Further, we are the only organisation in the country that provides actual flight experience to learners before they qualify, allowing them to observe the in-cabin environment and gain first-hand experience.

Get in touch

For queries about this faculty, please get in touch with us.

Photo gallery


Photo gallery: Faculty in action!

Featured Cabin Crew and Ground Handling Courses 

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    Cabin Crew / Flight Attendant / Air Hostess Licensing


    South African Civil Aviation Authority (SACAA) compliant course, that exceeds regulatory requirements by offering above- standard theoretical and practical experience.

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    Career Management Training


    Enhance your cabin crew licensing course by attending our 18-week Career Management training course.

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    Customer Service Agent / Passenger Ground Handling


    The travel industry offers many opportunities to enthusiastic learners. This course equips them for customer and non-customer-facing careers in travel.

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    GDS Systems Training


    GDS is used worldwide to book travel. Our globally-recognised course equips learners to facilitate tickets for flights, accommodation and more.

Frequently asked questions
What are the requirements for becoming a Cabin Crew member?
You need to be 18 years of age at the time of writing the SACAA Cabin Crew member licensing exam hence you may commence with training 6 weeks prior to your 18th birthday.
You need to be in possession of a class 4 medical certificate.
Do you need a matric / NQF Level 4 for the Cabin Crew member course?
Although a matric / NQF Level 4 is not a legislated requirement, most airlines require this as a minimum requirement when recruiting crew members.
How do you get the medical certificate required for the Cabin Crew licensing programme?
The first step is to go for a front view chest X-ray. This is to check for TB and can be done at any radiologist or clinic where they have an X-ray facility.
Step 2 would be to make an appointment with an Aviation Medical Examiner. The X-ray must be taken with you to the medical examiner as it forms part of the medical certification process. A list of medical examiners will be found on the SACAA’s website i.e. www.caa.co.za
Do you have a payment plan in place?
Cabin Crew Licensing Training: A R1 000 registration fee is required to reserve your space on the course – this registration fee forms part of the course fee.  A 50% deposit is required on commencement of training and the balance, 4 weeks after training has commenced.
General Travel: A R1 000 registration fee is required to reserve your space on the course – this registration fee forms part of the course fee. A deposit of R4 000 prior to course commencement. A monthly repayment of R4 400 is then required throughout the year.
Do you have accommodation available?
We have service providers who offer our Cabin Crew and Ground Handling learners accommodation. They include meals and transportation to and from our training centre.  Please contact us for more details.
Do you offer bursaries?
Cabin Crew and Ground Handling bursaries are allocated to a children’s home with whom we have an agreement in place. We do run a bursary competition on our Facebook Page a few times a year so keep an eye out.

Latest news & events 

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  • Cabin Crew and Ground Handling
    09 September 2019
    Passenger Ground Handling

    <p>Broadly speaking, ground handling within an aviation context explores the many service requirements of an aircraft, between the time it arrives at the terminal gate and the time it departs on the next flight.&nbsp; Speed, efficiency and accuracy are paramount in order to minimise turnaround time.&nbsp; From a business perspective, lower turnaround times translate into better profits.</p>
    <p>It is important to consider that most ground services are not directly related to the actual flying of the aircraft, and instead involve an array of other tasks and activities.&nbsp; One of the major constituents of ground handling includes the branch of passenger ground handling which will be discussed in greater detail in the following article.</p>
    <p><strong><u>Customer service functions with regards to passenger ground handling include:</u></strong></p>
    <p><strong><u>Ticketing: </u></strong>&nbsp;The modern passenger is likely to arrive at the airport having already checked themselves in via an online system, however there are provisions for on-the spot-purchases.</p>
    <p><strong><u>Check in</u></strong>: In most major airports, electronic check-in kiosks prevail.&nbsp; However, a need remains for customer service agents to assist passengers with the check-in process, verification of documentation, tagging and processing of check-in baggage etc.</p>
    <p><strong><u>Lobby management:</u></strong>&nbsp; Passenger service agents will ensure that the appropriate number of check-in desks are available, that they are adequately staffed and have the appropriate signage.&nbsp; They will also direct and control the flow of passengers in an orderly and efficient manner.&nbsp;</p>
    <p><strong><u>Special Needs Handling</u></strong>:&nbsp; Customer service agents will be required to make the necessary arrangements for wheelchairs or other appropriate means of transport to the departure/arrival gates for mobility impaired passengers.&nbsp; They will also assist with the processing, safeguarding and supervising of any unaccompanied minors from check-in to aircraft boarding, and from aircraft disembarkation to the release of the UM to a parent, guardian or other authorised person.</p>
    <p><strong><u>Gate assignment</u></strong>:&nbsp; Passenger ground handling agents, in co-ordination with the airport authority, will assign aircraft gates and will relay the gate information to passengers.</p>
    <p><strong><u>Aircraft Boarding</u></strong>:&nbsp; Customer service agents will make appropriate boarding announcements, conduct final passenger screening and document verification and provide the final passenger manifest and customs documentation to the aircraft crew.&nbsp; Passengers may need to be bussed to the aircraft or may be required to walk on the ramp. In this instance, ground agents will enforce the necessary safety protocols and procedures.</p>
    <p><strong><u>Aircraft disembarkation</u></strong>:&nbsp; Ground staff will be required to receive any in-bound customs paperwork and accept the arriving passengers at the aircraft.&nbsp; They will also facilitate their transport and transfer to the terminal building, dealing as necessary with any occurrences arising from an in-bound delay or cancellation of connecting flights.&nbsp;</p>
    <p><strong><u>Irregular Operations</u></strong>:&nbsp; Passenger ground handling staff must be available and prepared to accommodate irregular operation protocols. This includes the re-booking of passengers who have missed connections, providing meal and accommodation vouchers, employing crowd-control strategies and making arrangements for overnight stays at hotels in the event of delays/flight cancellations.&nbsp;</p>
    <p>Customer service staff can be described as the key interface between airline partners and their passengers and play a crucial role in offering the care that is integral to successful ground handling operations.&nbsp; A team of professionally trained employees ensures the smooth handling of passengers from the initial check-in point to boarding, and from disembarkation to baggage collection.&nbsp; For those passengers that require extra support, customer service agents are skillfully trained to offer assistance to those with special needs, including unaccompanied minors and those with reduced mobility.</p>
    <p>Frontline employees are some of the most important people in an organization.&nbsp; These &ldquo;front facing&rdquo; staff perform sometimes challenging tasks needed to keep the operation running as smoothly and efficiently as possible.&nbsp; It is often the case however, that this very workforce gets overlooked in the broader framework of ground operations.&nbsp; Failure to integrate frontline employees effectively within a broader business framework may cost the company in the long run.&nbsp; Frontline employees can be a valuable asset in terms of anticipating customer needs as they interact with customers on a daily basis.</p>
    <p><a href="https://www.altacademy.com/cabin-crew-and-ground-handling/courses">Click here to find out more about our unique offerings.</a></p>

  • Cabin Crew and Ground Handling
    09 September 2019
    What happens When

    What happens When...for Flight Attendants

    Regardless of the time of day or the flight schedule ahead, a Flight Attendant always arrives for duty in full uniform, groomed and ready for duty.

    After completion of the relevant paperwork required by the Airline, and once the Pre-Flight briefings have been completed, the Flight Crew head out to the aircraft.

    Once onboard the aircraft, and once all the crew’s baggage has been correctly stowed away, the Cabin Crew will conduct pre-flight checks on all their safety equipment and will perform a security check in the aircraft cabin, galley and toilet areas.

    The catering loaded in the galleys must be checked and counted to ensure that adequate supplies (food and beverages) have been loaded for the number of passengers expected for the flight, as well as the crew meals for all the Flight Crew during the flight.

    At this time the passengers booked for the flight will be checking in at the check-in counters, proceeding through security, and complying with any immigration and customs formalities if applicable.

    The passengers will board the aircraft as soon as the Ground Handling Staff are advised that the Flight Crew are ready to receive their passengers.  The Cabin Crew will be in the aisles during boarding of passengers to greet them and to assist them with finding their seats and stowing their hand luggage.

    When the boarding of the passengers is complete, and all the relevant paperwork has been completed, and the Pilot in Command gives the go-ahead, the aircraft cabin doors are closed, and the Cabin Crew commence with the Safety Announcements and Demonstrations, and on completion of these will perform Pre-take off checks to ensure that all passengers have complied with the safety requirements.  The Cabin Crew then take up their jump seats for take-off.

    Once the aircraft is airborne, and the pilots have switched off the seatbelt signs, the Cabin Crew will then commence offering the inflight service to the passengers.

    Air Hostesses are well trained to offer passengers an efficient, friendly and professional inflight service, as well as to ensure their safety at any time and in all circumstances.

    As the aircraft commences decent for landing at its destination, the Flight Attendants will clear all catering items from the aircraft cabin and prepare the cabin and the passengers for landing.

    On arrival at the destination and the aircraft doors have been opened and the Ground Staff have indicated that it is safe to do so, the passengers disembark the aircraft and go into the airport terminal building to collect their checked-in baggage.

    The Cabin Crew will check the aircraft cabin, galleys and toilet areas to ensure that no passengers have left any of their personal belongings behind.

    Click here to find out more about our unique offerings.

  • Cabin Crew and Ground Handling
    09 September 2019
    Corporate Flight Attendant

    Being a Corporate Flight Attendant is vastly different from being a Cabin Crew Member in an airline, as it often requires you to assume multiple roles such as chef, hostess, nanny, official greeter, secretary, personal assistant, travel agent and more, over and above the duties of those expected of any Air Hostess.  Whatever role you are required to assume, you must be good at it, and be able to think on your feet in a professional and confident manner.

    Leadership skills and the ability to make sound decisions are an absolutely necessity, and the ability to maintain confidentiality is vital and sometimes the most important aspect of being a Corporate/VIP Flight Attendant.  VIP passengers value their privacy, and therefore nothing you see, hear or experience with these passengers is to be discussed without their explicit permission. 

    A Corporate Flight Attendant is responsible for catering to each passengers’ individual needs with regards food, beverages, comfort and safety. Passengers may include royalty, politicians, celebrities or company executives, but regardless of their status all passengers should be given a First-Class Executive Service.  Finding out about any dietary requirements, allergies, likes and dislikes should be achieved before planning menus and services to be offered to the passengers.

    Decorating and maintaining the interior of the aircraft is also the responsibility of a Corporate Flight Attendant, and it is important to establish what the passengers’ preference is with regards lighting, entertainment, newspapers and magazines, flower arrangements, and anything else the passenger considers to be important to make their flight comfortable and enjoyable.

    Private Jets are furnished lavishly with expensive and exclusive fabrics and fittings. The crockery, cutlery and glassware are often fine china and crystal as per the individual passengers’ request or requirements.  A VIP/Corporate Air Hostess is responsible for ensuring the interior of the aircraft as well as any service equipment onboard is cleaned and maintained to the highest standards as these items are expensive and often not easily replaceable.

    A Corporate Flight Attendant will often be the first person that the passenger sees and interacts with, therefore it is important to be immaculately dressed in the proper uniform and to greet the passengers professionally and warmly, and to make them feel welcome and comfortable in the aircraft throughout their flight.