Cabin Crew and Ground Handling // Courses // Crew Resource Management
Available dates
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Course duration
1 day
Kempton Park
700 ZAR

Crew Resource Management (CRM) for Cabin Crew members and Pilots


Represented by

EPT Aviation Training


Registration number: 2009/023979/07

CAA Accreditation CAA/0103




The objective of Crew Resource CRM Training is Flight safety and how displaying honesty, directness, mutual respect, positive critique and feedback can play a vital role in flight safety.


What will you learn?

CRM is a comprehensive training module aimed at improving crew / staff performance. It addresses cabin, flight crew and/or staff members as a working unit, and focuses on their attitudes, behaviours and their impact on safety and service. It is a management system that makes optimum use of all available resources – equipment, people and procedures – to promote service and or to promote safety thus enhancing their efficiency. When conducted for flight crew members, the course is aimed at establishing a better understanding of each other’s roles and responsibilities thus bridging the gap in communication between parties


Who should attend?

Cabin Crew members and Pilots


What’s covered?

  • History of CRM
  • Communications processes and decision behaviour; Internal and external influences on interpersonal communications
  • Barriers to communication; Listening skills; Decision making skills; Effective briefings Developing open communications
  • Inquiry, advocacy, and assertion training; Self-critique; Conflict resolution; Teamwork
  • Situational awareness; How to prepare, plan and monitor task completions; Individual factors
  • Stress reduction and Risk; Fatigue; Threat & Error Management; Distraction avoidance


Entry requirements

  • When attending this course while undertaking the Cabin Crew member licensing programme the course entry requirements will be the same as those for initial training
  • A valid flight crew members’ licence for licensed crew members


Alt. Academy
+27 11 395 3630/
+27 11 973 0009/
+27 72 149 5997

Denel North Gate, Building R2 1st Floor, 3 – 8 Atlas Road
Bonaero Park, Kempton Park, 1619
South Africa

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