Available dates
Enquire now
Course duration
4 weeks
Venue
Kempton Park
Cost
6 000 ZAR

Customer Care: NQF Level 4 and/or 5 Skills Programme (CATHSSETA Accredited)

 

Represented by

EPT Aviation Training

 

Registration number: 2009/023979/07
CAA Accreditation CCA/0103

Customer Care is at the heart of all successful companies, leading to customer loyalty and improve relationships.

Our course teaches you the value of GREAT service and how to deliver an exceptional customer experience.

 

The course consist of two components:
2 weeks online / E-Learning and 2 weeks classroom based learning.

A minimum of 8 learners are required for course confirmation.

 

What’s covered?

 NQF 4

  • Introduce South Africa to tourist
  • Provide Customer Care
  • Deal with the arrival of customers
  • Provide customers with information and book external services
  • Relate diversity to Customer Service

 

 NQF 5

  • Deal with Customers
  • Improve service to customers
  • Monitor customer satisfaction
  • Contribute to sustainable tourism in South Africa

 

Please note in order to use the e-learning portal, you will need the following:

  • A stable internet connection at home
  • A personal email address
  • A suitable computer/laptop
  • Supporting software/programs –You will require Google Chrome as your internet browser and Adobe Acrobat installed in order to open PDF’s, view videos and illustrations

 

Duration & costs

Customer Care NQF Level 4
Duration: 2 weeks online, 2 weeks classroom based
Cost: R6 000
Customer Care NQF Level 5
Duration: 2 weeks online, 2 weeks classroom based
Cost: R6 000

 

Payment terms
50% prior to course commencement, balance due before attending classroom training

Venue

Alt. Academy
+27 11 395 3630/
+27 11 973 0009/
+27 72 149 5997

Denel North Gate, Building R2 3rd Floor, 3 – 8 Atlas Road
Bonaero Park, Kempton Park, 1619
South Africa

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