Cabin Crew and Ground Handling // Courses // Customer Service Agent / Passenger Ground Handling Training
Available dates
Course duration
3 & 5 weeks
Kempton Park
6 000 ZAR (3 wks)
10 000 ZAR (5 wks)

Customer Service Agent / Passenger Ground Handling Training


Represented by

EPT Aviation Training


Registration number: 2009/023979/07

CAA Accreditation CAA/0103



On completion of the Customer Service agent / Passenger Ground Handling course, you will be eligible to apply for ground positions within the Aviation industry. These areas include; Meet and Greets, Check-in, Boarding, Arrivals and Reservations.


The certificate is recognised, as we provide you with updated and current aviation procedures and knowledge.  Although there is no guarantee of employment, your chances are increased as handling agents often prefer employing staff members who have airline knowledge.


Our Training modules include

  • Aviation General, Codes and Abbreviations, Airline Terminology, Travel Documentation, Baggage Handling, Airport Environment - Handling Hazards and Risks as well as Basic Ticketing
  • Aviation Medicine, HIV & AIDS and Handling of passengers with special needs
  • Dangerous Goods
  • Security Awareness
  • Interviewing Skills
  • Customer Resource Management, Conflict Management and Culture Diversity


Entry requirements

  • Minimum age 17 years
  • Proficient in English
  • Minimum Grade 12 or NQF level 4 (A requirement by airlines when recruiting, however not a requirement by Alt. Cabin Crew should you wish to do this course


Alt. Academy
+27 11 395 3630/
+27 11 973 0009/
+27 72 149 5997

Denel North Gate, Building R2 1st Floor, 3 – 8 Atlas Road
Bonaero Park, Kempton Park, 1619
South Africa

Attend the Passenger Ground Handling Training + GDS System Training for R10 000.

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