News Room // Hotel Safety

Hotel Safety

Crew Members will spend much of their time in hotels. The hotels which airline operators accommodate their crew members in are of a high standard and are located in safe areas. However, break-ins, natural disasters and fires are just a few potential threats any traveller can be exposed to.


Below is some hotel “safety tips” cabin crew members should take note of when travelling.


  • When checking in, never leave your luggage and other possessions unattended. Stay with your luggage or leave your luggage under the supervision of a fellow crew member
  • Never call fellow crew member names or room numbers out loud in the foyer of the hotel
  • Travel with certified photocopies of your valuable documents, such as passports and credit cards. Make two copies of this documentation, one copy to travel with and one copy to leave at home with family or friends. Keep the copy and the original in different places. Don't leave cash, travellers’ cheques and expensive electronics and jewellery lying around the room.
  • Use the safe provided in the room to store keys, wallets, extra cash and credit cards, jewellery, and other small valuable items you are leaving in the room. If no safe is supplied, check with the front desk. They will have locked storage available for your use.
  • When you arrive in your room, identify fire escape routes which are always displayed in rooms.
  • Remember that in the event of fire; use the stairwell, not the lift.
  • Keep the door to your room locked at all times. If you are inside the room, turn the deadbolt and fasten the security chain.
  • When you leave your hotel room, pull the door completely closed behind you. Make sure the latch has engaged. Take a moment before you leave to try the door and make sure it is closed and locked.
  • If you do not want housekeeping to enter your room, use the do not disturb signs.
  • Do not open your door to strangers. Use the security viewport to see who is outside your door. Do not trust someone claiming to be a hotel employee if you are not expecting one. If you are unsure, call the front desk to check. Leave the security chain engaged while opening the door for further protection.
  • Check all windows and doors in your room every time you enter it and leave it to make sure they are closed and locked as housekeeping may have left them unlocked.
  • When entering or leaving the hotel after dark, use the main entrance.
  • At night, leave a pair of shoes and your wallet next to the bed in case you need to evacuate quickly. 


If something is stolen from your hotel room: 


  • Immediately call the hotel's manager.
  • If the hotel has electronic room locks, ask for a "lock interrogation." This report will tell the hotel staff exactly who accessed your room, and when.
  • Before you leave the hotel, request an incident report. You may need it for your insurance company if you decide to file a claim later.