Travel, Tourism and Hospitality

We provide training and skills to prepare learners to succeed in Travel, Tourism and Hospitality.

National Certificate:Food and Beverage Services

Fancy a career in travel, tourism and hospitality? Choose the course that suits your needs.

Find out more about the faculty and the team that makes it all happen.

Unsure of what to study? Chat to the team :-)

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Featured Travel, Tourism and Hospitality Courses 

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    Tourist Guiding: NQF Level 4 Further Education and Training Certificate (CATHSSETA ACCREDITED)

    TRAVEL & TOURISM

    Guides form a critical component of the tourism industry. Our certificate trains learners to become ambassadors for country and industry.

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    Customer Care: NQF Level 4 and/or Level 5 Skills Programme (CATHSSETA Accredited)

    TRAVEL & TOURISM

    Learn how Customer Service plays a pivotal role in creating customer loyalty, improving relationships and enabling business success.

  • Course Icon
    General Travel: NQF Level 5, National Certificate (CATHSSETA ACCREDITED)

    TRAVEL & TOURISM

    Equipping you for an exciting, dynamic career in the ever-growing travel industry – including airlines, hospitality, Call Centres and more.

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    National Certificate: Food and Beverage Services CATHSSETA accredited ID 14113/NQF4

    TRAVEL & TOURISM

    Been developed for people in the food and beverage service industry, This qualification brings together elements of food, drink preparation, service as well as supervision.

Frequently asked questions
What are the requirements for becoming a Cabin Crew member?
You need to be 18 years of age at the time of writing the SACAA Cabin Crew member licensing exam hence you may commence with training 6 weeks prior to your 18th birthday.
You need to be in possession of a class 2 medical certificate.
Do you need a matric / NQF Level 4 for the Cabin Crew member course?
Although a matric / NQF Level 4 is not a legislated requirement, most airlines require this as a minimum requirement when recruiting crew members.
How do you get the medical certificate required for the Cabin Crew licensing programme?
The first step is to go for a front view chest X-ray. This is to check for TB and can be done at any radiologist or clinic where they have an X-ray facility.
Step 2 would be to make an appointment with an Aviation Medical Examiner. The X-ray must be taken with you to the medical examiner as it forms part of the medical certification process. A list of medical examiners will be found on the SACAA’s website i.e. www.caa.co.za
Do you have a payment plan in place?
Cabin Crew Licensing Training: A R1 000 registration fee is required to reserve your space on the course – this registration fee forms part of the course fee.  A 50% deposit is required on commencement of training and the balance, 4 weeks after training has commenced.
General Travel: A R1 000 registration fee is required to reserve your space on the course – this registration fee forms part of the course fee. A deposit of R4 000 prior to course commencement. A monthly repayment of R4 400 is then required throughout the year.
Do you have accommodation available?
We have service providers who offer our Cabin Crew and Ground Handling learners accommodation. They include meals and transportation to and from our training centre.  Please contact us for more details.
Do you offer bursaries?
Cabin Crew and Ground Handling bursaries are allocated to a children’s home with whom we have an agreement in place. We do run a bursary competition on our Facebook Page a few times a year so keep an eye out.

Latest news & events 

  • Travel, Tourism and Hospitality
    09 September 2019
    Flight Attendant

    A tourist can choose where they want to travel to, but as a Flight Attendant you go where the Airline you work for sends you.

    From short haul/domestic flights to long-haul/International flights, the passengers that Flight Attendants interact with, are diverse and from a multitude of different cultures, and this is perhaps the most exciting aspect of being a Cabin Crew Member. Cultural differences are what makes our world so special!

    As a Flight Attendant you should be aware of the cultures and traditions of different countries, and always remember that when you are in a foreign country you are visiting as a guest, and should respect the culture, rules and regulations (if any) of that country. When you travel overseas you must bear in mind that some country’s laws and regulations can be vastly different to what you are used to, and even if they do not necessarily make sense, they must be obeyed.

    International flights have numerous rules and regulations that must be adhered to, as failure to do so could result in monetary fines, denied entry into a country, illness etc.  In preparation for travelling to another country the following should be checked: passport and visa requirements, customs and immigration, crew and passenger manifest requirements, health and/or immunisation requirements. Travel agents are a good source of information for these requirements for passengers.

    Flight Attendants will be advised with regards any of the abovementioned by the Airline they operate for, and generally, arrangements will be made by the Airline to assist with obtaining any visas or other travel documentation required for Flight Crew.

  • Travel, Tourism and Hospitality
    09 September 2019
    Travel and Tourism

    The travel and tourism sector remains one of the largest and most dynamic industries in today’s global economy. Travel and tourism, with its immense social and economic value continues to improve the lives of millions of people in South Africa, on the African continent, and around the world.

    Working behind a desk or a computer screen all day isn’t for everyone.  For those who aspire to travel and work in the tourism sector, being confined to an office cubicle can be a daunting prospect.  If you find yourself looking for an exciting and dynamic opportunity, why not consider exploring a career that aligns with your ambitions and passions?

    If you think back to the last holiday you took, what were the highlights you remember? The luxurious hotel room you were checked into with a view of the sea? What about the excursions that were meticulously planned for you? Think back to the excellent service and mouth-watering food you were served at the resort hotel. There are many people behind the scenes who make things happen so that you can enjoy your holiday, from the travel agent who booked your flights and accommodation, to the travel guide who showed you around the local hot spots. The field of travel, tourism and hospitality presents you with a wide range of exciting career opportunities to choose from. If you enjoy travelling, meeting new people, working closely with others and performing a wide variety of tasks, then a career in travel and tourism might be the perfect match for you.

    The tourism, travel and hospitality industry is a service-driven industry which focuses on providing pleasant and enjoyable experiences to guests and tourists.  It is interdisciplinary in nature and incorporates elements of events planning, marketing, finance, management, business administration, customer services and PR.

    A career in travel and tourism can be both exciting and fulfilling.  Some of the key elements of a career in the industry include:  working in partnership with many different types of people or cultures whilst placing a strong focus on customer service and customer satisfaction, working flexible hours and developing one’s ability to adapt to a constantly changing work environment, taking responsibility for an expansive variety of tasks and activities and having access to opportunities to travel and work both locally and abroad. 

    Over 200 million people work in the travel and tourist industry worldwide.  Travel and tourism training is engineered to equip candidates with the skills and knowledge to maximise career opportunities and subsequently excel in this rapidly expanding sphere.  The number of jobs in the South African travel and tourism sector maintains a steady rise and despite the challenging global economic climate, our local tourism industry continues to boom.

  • Travel, Tourism and Hospitality
    09 September 2019
    Hospitality

    If you have ever stayed in a hotel, eaten in a restaurant, flown on an aeroplane or taken a cruise to an exotic destination you have experienced hospitality in some form or another. The hospitality industry is one of the most fascinating, exciting and dynamic industries in the world and is expanding rapidly.  People are believed to be travelling more than ever and hospitality jobs exist in every country in the world.  For those interested in a career in hospitality, you will find plenty of opportunities to feed your travel bug, explore different cultures and meet new people.

    The travel industry includes a broad group of businesses that provide a variety of services to customers.  The hospitality industry employs millions of people worldwide and places its primary focus on customer satisfaction and offering exceptional service to patrons.  Hotels, resorts, cruise lines, airlines and other forms of travel and tourism all generally fall under the banner of hospitality. 

    The hospitality industry is unique in the way that it depends soundly on discretionary income and free time.  If you were to think back to your last family vacation, would it make sense to say that you didn’t necessarily need to go on the trip, but you did as you had both the free time and the extra money available?  For the most part, the hospitality industry is built on leisure or can be described as luxury based. The hospitality industry is fueled and sustained by the leisure activities of the patrons.

    Considering a future career in the field of hospitality would prove to be a wise decision as the hospitality industry is recognized as one of the largest employment sectors in the world.  It is believed that by 2025, 10.5% of all jobs worldwide will be in the hospitality and tourism market.  The hospitality and tourism industry is seeing many inspiring developments in customer experience and technology and is a continuously growing and evolving industry.  These developments and innovations will consequentially lead to more diverse employment options. Hospitality and tourism can therefore be seen as one of the most secure industries in terms of offering an extensive range of flexible and compelling employment opportunities.

    In the hospitality and tourism industry there will be unique challenges that need to be tackled and therefore will require prospective job seekers to apply both critical and creative thinking skills.  Travel agents, tour operators, tour guides and cabin crew are excellent examples of lucrative careers in the hospitality realm.  Let’s explore the following jobs in a bit more detail.

    Travel Agents

    Travel Agents research, plan and book trips for groups or individuals. They often have years of experience and knowledge in the travel and tourism field and are able to assist vacation seekers with flight bookings, hotel selection, transfer arrangements and holiday activities. Booking a vacation using the help of a travel agent can save you hours of frustration as agents generally receive information and access to promotions from resorts, cruise lines, airlines, hotels and other travel providers that aren’t available to the general public. 

    Tour Operators

    Tour operators use a combination of tour and travel components to create holiday packages for vacation seekers.  A tour operator will deal with various service providers, such as bus operators, airlines and hoteliers.  A tour operator will prepare an itinerary for various destinations and will often monitor industry trends with regards to popular destinations in order to create attractive packages for clients.  Tour operators liaise with travel agents and travel agents then deal with the public.

    Tour Guides

    Tour guides give guided tours to groups of visitors and tourists.  It is essential for a tour guide to have expert knowledge of specific areas, including natural features, historical sites, museums and other tourist hot spots.  Tour guides hold some of the most sought-after jobs in the hospitality industry.  As a tour guide constantly interacts with guests, it is crucial that they have excellent communication skills, learn and remember facts quickly and must be eager to study continuously in order to accurately provide the narration that customers pay to hear. 

    A career in hospitality will provide you with an excellent platform to build your career from the bottom and work your way up to the top.  If you display well developed organizational and communication skills, are interested in excelling at customer service, would like to work flexible hours and show dedication and commitment, hospitality is the field for you.  Working in hospitality will require you to build connections with people and demonstrate a “can-do” attitude in an array of settings.  Working in the hospitality industry is not just a job, it’s becomes a lifestyle.  Human interaction is at the heart of hospitality. Passion, sincerity, determination and the desire for genuine human connections are the keys to your success.

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